Questions & Answers
Who is Tobaccoparadise.com?
Tired of all the hassles involved with cigar shopping? Tired of running around town only to find out your local shop is out of stock? Tired of waiting endlessly for your order? Tired of receiving cigars that aren’t fresh? Tobaccoparadise.com is your answer! Founded in 1996, Tobacco Paradise opened its online doors with a mission to make cigar shopping easy. To accomplish this mission, we aim to be your desktop tobacconist - providing you with great selection, service, speed and freshness. tobaccoparadise.com caters to thousands of cigar smokers each day, making it the largest live community of cigar enthusiasts in the world.
Why shop at Tobaccoparadise.com?
Simple: Service, Selection, Speed and Freshness. Tobaccoparadise.com provides impeccable customer service - a simple, hassle-free shopping experience supported by cigar experts whom are ready to serve you. Tobaccoparadise.com carries a wide and deep selection of cigars - we religiously track down the new, the hard-to-find and the out-of-the-ordinary and stock these cigars in our humidor. Tobaccoparadise.com bends over backwards to ship orders quickly - to keep you from waiting. Our #1 goal: to provide you with the freshest cigars – every time you order!
What if tobaccoparadise.com is more expensive?
Call us! We will do all we can to offer competitive pricing. We are almost certain you can find a shop that could win your business on price, as some shops buy in large quantities and store their cigars for years. Unlike these shops, our goal is to provide you with the freshest cigars—every time you order and our pricing allows us to offer you the best in service, selection, speed and freshness. Rodger confirm this before going live ----- One way to get lower prices on our cigars is to join our Cigar of the Month Club, where we offer members 10% off all purchases.
Save –
Secure & Legal
What is the Terms of Use of
Tobaccoparadise.com?
Before you use the
tobaccoparadise.com web site, please read the [Terms of Use]
that govern your use of
tobaccoparadise.com.
Can I Purchase Cigars if I am a Minor?
No.
Tobaccoparadise.com will not sell tobacco or tobacco related products to anyone under
the age of 18, nor will it sell cigarettes.
Tobaccoparadise.com cannot be held responsible
for minors purchasing tobacco or tobacco related products with a guardian credit
card. By using the Site, you agree that you are at least 18 years of age.
What is the Privacy Policy of
Tobaccoparadise.com?
For more info please read our Privacy Policy. Your personal information is used
expressly by
tobaccoparadise.com and commonly owned businesses. It is our policy not to
distribute E-mail or any other personal information received on our site to
other businesses. Unless otherwise instructed by the customer, we will send out
information to site visitors and customers from time to time to make them aware
of discount ball rates or other special promotions.
Is my credit card and personal information secure?
Our secure server software encrypts all of your personal information during
purchases, including credit card number, name, and address, so that it cannot be
read as the information travels over the Internet. In the event of unauthorized
use of your credit card, most banks either cover all the charges that result
from the unauthorized use (please check with your bank for more details).
How does
Tobaccoparadise.com use my personal information?
You have our promise that any personal information you provide will never be
used by anyone not employed by
tobaccoparadise.com. It is not the policy of
tobaccoparadise.com to
loan, sell, or share customer information to anyone. Any financial information
that is collected is used only to bill customers for shipped orders.
We collect contact information (such as your email address) when you sign up for
an account, place an order or when you volunteer it for other services. If you
have placed an order at
tobaccoparadise.com, we may, from time to time, use the e-mail
address you provided to send you information about news and offerings from
tobaccoparadise.com. If you do not wish to receive such updates, you can remove your
e-mail address.
Sensitive information is always stored under a password, thus adding an
additional layer of security. When customers set up an account at
tobaccoparadise.com,
they are able to choose their own password for the account. This password may be
changed at any time.
Does
Tobaccoparadise.com use cookies?
We use your IP address to help diagnose problems with our server, and to
administer our Web site. We also use cookies to help you recall orders and to
make special offers to our customers. "Cookies" are small pieces of information
that are stored by your browser on your computer's hard drive. Our cookies do
not contain any personally identifying information, but they do enable us to
provide features such as quick checkout and to store items in your shopping cart
between visits. Most Web browsers automatically accept cookies, or you can
change your browser to enable this feature.
What about links to other web sites and services?
The
tobaccoparadise.com web site may contain links to other sites that are not under our
control. These web sites have their own policies regarding privacy. You should
review those policies before visiting the web sites.
tobaccoparadise.com has no
responsibility for linked web sites and provides these links solely for the
convenience of our visitors.
Does your site have typographical errors?
Sometimes. We do make mistakes on occasion when we enter information into our
site. As such, we reserve the right to make ‘corrections’ to information found
on our site and ‘corrections’ to orders if affected.
Do you change your prices?
Yes, we update our prices. Occasionally, a price may be entered into our site
incorrectly and we do not catch our error until we process your order. As such,
we reserve the right to make ‘corrections’ to information found on our site and
‘corrections’ to orders if affected.
Also, prices are based on the cost of our last shipment. It is not uncommon for
our manufacturers to raise prices on us from time to time. Thus, our site may
state different levels of pricing at different periods of time.
Membership
What are the benefits of becoming a member?
Becoming a member will make your shopping experience much easier. As a member,
you will receive e-mails from us with special announcements, and you will be
able to save your favorite cigar selections.
How do I become a member?
It’s easy! Click on the Cigar Club page and sign in for new members.
After answering a few short questions, you’ll be member.
What if I forgot my username and password?
If you have forgotten your username or password, go to the Account area and
click on “I've forgotten my password”. Enter your e-mail address and your
username and your password will be sent out to you immediately.
How do I change my shipping address or e-mail address?
If you would like to change your shipping address or e-mail address, go to the
Account area and log in. From there, click on “Edit Member Information”.